The Level 2 BTEC Diploma in Customer Service for Practitioners qualification will help learners to:
- develop and apply the technical and behavioural knowledge and understanding
- required to become competent and successful in a customer service job role.
The qualification gives learners the opportunity to:
- develop the technical knowledge and understanding that underpins competence in a customer service job role
- learn about a range of transferable skills and professional attributes that support successful performance in an customer service job role
- achieve a nationally recognised Level 2 qualification
